Frequently asked questions
Where are Internorm windows manufactured?
Internorm windows are manufactured 100% in Austria, Internorm is one of the most technologically advanced window and door manufacturer’s in Europe today. Vertically integrated, manufacturing takes place in 3 ultra modern factories located in Traun, Sarleinsbach and Lannach.
How long has Internorm windows been in business?
Internorm windows have been in business for over 85 years. They are the largest window and door manufacturer in Europe today, with over 1500 retailers worldwide.
What is the manufacturing lead-time for Internorm windows and doors?
Internorm manufactures and ships over 5500 per day worldwide. Internorm windows are manufactured within 6-10 weeks, depending on the product line. Shipping dates are confirmed within 10 business days after your order is placed with us.
How long is the shipping time to North America?
Your Internorm windows and doors are shipped from Austria via ground transport to Bremerhaven in Germany, from this point it is shipped via container ship, usually 9-14 days depending on the Port in North America (Ex.: Port Bremerhaven to Port of Montreal 9 days). As a general rule a large majority of our jobs are shipped to your site within 8-12 weeks from order date.
Do you offer Installation or technical assistance?
We offer installation service in Québec, Ontario and the Maritimes only.
In all other provinces or US states or global location, our technicians can fly in to train local installation crews the Internorm standard.
What is the Warranty Internorm windows and doors carry ?
Internorm offers a comprehensive 3, 5,10 & 30 year warranty, for more details please refer to our warranty page.
Do Internorm windows come with installation instructions ?
Absolutely, all Internorm products come with a comprehensive fitting guide illustrated with pictures for maximum clarity.
Does Internorm offer passive house certified products ?
Yes, in fact Internorm is the only window manufacturer in Europe that has over 9 products passive house certified.
How long does it take to get an estimate ?
Once your plans have been received by our quoting department, we contact you to make the right product choice for your project, once this has been determined we usually provide a detailed written estimate within 48-72 hours.
Does your estimate include shipping and duties ?
Yes, the quotation that you receive will include the shipping costs from the factory as well as all duties and fees related to your window order.