Our Most Frequently Asked Questions

Properly informing and educating our clients on our products is one of our most important values. We strive to answer all your questions, as we understand that purchasing your home’s windows and doors is an important decision.

1. What are the advantages of tilt & turn windows?

VENTILATION is one of the most obvious benefits of tilt and turn windows, since the dual option allows for a more precise control of the homeowner’s environment. This feature allows one to for example, be able to open the window during a summer rain storm using the tilt feature, while preventing water from entering the building. As hot air rises, the tilt option allows for better ventilation and is efficient in getting rid of stale air. It also allows for the entire window to be completely open using the turn option and is therefore a product with a varied yet accurate control of ventilation.

EASY TO CLEAN is something we seldom hear one say when North American windows are involved. However European tilt & turn windows allow you to safely clean the exterior of your windows whilst inside your home, by placing the window in the turn position. Say goodbye to ladders and back strains, as your exhausting spring cleaning just became a regular easy maintenance.

MORE SECURITY is an automatic bonus when purchasing tilt & turn windows, as there are up to 7-point locking systems and is impossible to be forced or pulled open from the exterior. The tilt position is also a fantastic feature that aids in enabling ventilation while keeping the high security aspects of the window.

AESTHETICS is all the rage when purchasing your windows; and with reason. So why not combine high quality with style? Whether you opt for UPVC or wood-aluminum windows, your options are nearly limitless with the combinations of handles, colors, glazing, and frame choices. Our windows offer multiple sizing options, where a maximum size of 51 in. wide by 106 in. high for one operating panel can be achieved with our KF 520 model. This can be compared to the North American window average of only 31 in. wide by 72 in. high.  A beautiful home means well-planned details and choosing the perfect finish and size can really complete a look and increase the value of your home.

HIGH-PERFORMANCE ENERGY EFFICIENCY is what makes tilt & turn windows stand out massively from traditional North American windows. Our windows are Passive House certified, which means that they are able to maintain an optimal indoor climate, without increasing electric costs or causing harm to the environment. European windows have been tested for higher standards in energy conservation and long-lasting product quality. This makes for tilt & turn windows to be the most eco-friendly and economical option.

2. What are the advantages of a lift & slide door?

Lift & slide doors allows for the same advantages as tilt & turn windows. 

They are also highly praised for their

LARGER GLASS PANELS AND A BETTER VIEW in which we are proud to be able to reach and offer a size of up to 17 ft. wide by 9 ft. high in two panels. This allows homeowners to create a brighter space and take full advantage of beautiful sceneries.  

BETTER SOUNDPROOFING removes any limitations or annoyance associated with noisy neighbors, or even living next to a busy highway. Suddenly noise levels become extremely manageable and quality of life at home improves.

ADVANCED HARDWARE means that our very heavy and robust lift & slide doors actually require little effort to lift the sliding panels, followed by smoothly moving them open and closed.

ADDED SECURITY is attained with an extremely heavy and robust product. Just like the tilt & turn windows, multi-point locking systems that surpass industry standards make it impossible to break in. 

3. How much more performant is a 48mm-56mm triple pane glass vs. a regular 26mm low-e argon glass?

The more number of glass panes used, better the insulating property. The thickness of each individual pane is an additional factor to consider. European windows in particular are better resistant to condensation which reduces the energy consumption especially in colder climates, such as those in North America. 

While most North American windows use double and thinner panes, European windows have triple and thicker panes, with integrated blinds as a cherry on top.

Recently, North American windows begun introducing triple panes. However, even with this new development, the outer and inner panes have smaller space between them than European panes, and the glass itself is thinner. This means that North American triple pane windows are still not considered as resilient as European windows are to extreme climates, like the ones we have in Canada. 

The chemical makeup in European windows, such as UPVC, Low-E glass and a low U-value improve the thermal efficiency of the windows, ultimately keeping the heat out in summer and prevents the indoor heat from escaping during winter. These combined with the proper number of panes as well as sufficient pane thickness, is the recipe for a perfect window. To compare, North American double pane Low-E argon glass has a U-value of 1.5 – 1.6, whereas a European triple pane window can have a U-value as low as 0.4, proving once again its above industry standards.

4. Are premium window and door systems worth the extra expense?

Although the initial purchase of European windows and doors is slightly more expensive, their overall value including their astounding average lifespan of 60-70 years and energy savings that take affect the moment they are installed, significantly outweighs the initial slightly less-expensive costs of the North American windows and doors.

There is an unfortunate current trend in the North-American market in which homeowners allow their contractor to make most of their building materials purchasing decisions. These decisions very frequently based on cost, and therefore disregard performance, quality and lifespan of the windows and doors. This can ultimately hinder the homeowner’s quality of life and energy expenses.

On average, by spending around 10-15% more on these high-performance products, you are in turn saving a lot more in the long run, allowing for this important purchase to be one of the greatest investments in one’s life.

5. How long is delivery for European windows?

NeüFenster estimates delivery to be 10-12 weeks from the moment the order is placed. Due to Internorm’s large manufacturing capabilities, we are able to give precise dates and remain on time and aligned with our client’s projects. Two showroom locations are available to help guide your purchasing decision and allow for you to tour our products in-person.

6. Who covers the warranty for European windows purchased in Canada?

Our Internorm European windows are 100% manufactured in Austria. Internorm has 14,000 dealers in 23 countries, and NeüFenster is the exclusive distributor of Internorm products in North America. A homeowner has the liberty to contact us to get after-sale service.

Internorm demonstrates their commitment to producing quality products through their warranty policy. Going above the industry norm, Internorm ensures that you enjoy the comfort of your home and guarantees the quality of your investment, by offering an astonishing 10-year warranty and 30-year commitment.

Answering your FAQs

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